Tenfold v4.40.0 release notes

This release includes the following changes:

UI Improvements and bug fixes

Improvements to call bar elements to prevent overlap of phone number in drop-down list
Resolved issue where Cisco PBX was displayed in Tenfold dashboard when TCC Avaya integration was selected. Avaya logo is now shown on TCC integration selection.
Resolved issue with default time format value in time format selector
Resolved issue with Call Context Transfer button freezing application

Addition of ‘Remember Me’ option to Agent Login screen
Ability to bypass Avaya Agent Login screen when using ‘Remember Me’ functionality
Addition of configuration for ‘preferred’ tab in Tenfold Application. Setting preferred tab will focus on desired specific tab on a new interaction
Addition of new language support / Tenfold application localization. Includes support for French, Italian, Polish, Spanish, UK English, Chinese Simplified
Resolved issue with expanding/collapsing ‘Activities’ tab triggering default tab as active

Deploying Agent Directory functionality and configurability in Tenfold Webservices

Reduced incidents of uncaught errors from user events being mishandled by CIF library.

Resolved issue relating to enabling Agent Status Omni-Channel when the Tenfold Administrator is dissimilar to the Salesforce API user. That dependency is no longer a requirement for enabling Omni-Channel.

Resolved issue with disconnects to WS with CCM not automatically re-establishing.
Add support for restricting outbound phone numbers from initiating calls in TCC.
Improved handling for Genesys TServer disconnect/connect events.

In this section: